| APPROVED PROGRAMS – IN-CLASS OR COMBINED DELIVERY | REFUND DUE |
| Before program start date, institution receives a notice of withdrawal: | |
| · No later than seven days after student signed the enrolment contract, and | 100% tuition and all related fees, other than application fee. |
| · Before the program start date | Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials. |
| · At least 30 days before the later of: | Institution may retain up to 10% of tuition, to a maximum of $1,000. |
| a) The program start date in the most recent Letter of Acceptance (international students) | |
| b) The program start date in the enrolment contract. | |
| · More than seven days after the student and institution signed the enrolment contract, and | Institution may retain up to 20% of tuition, to a maximum of $1,300. |
| · Less than 30 days before the later of: | |
| a) The program start date in the most recent Letter of Acceptance (international students) | |
| b) The program start date in the enrolment contract. | |
| After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to all approved programs, other than distance-education-oly programs: | |
| • After the program start date, and up to and including 10% of instruction hours have been provided. | Institution may retain up to 30% of tuition. |
| • After the program start date, and after more than 10% but before 30% of instruction hours have been provided. | Institution may retain up to 50% of tuition. |
| • After the program start date, and 30% or more of the hours have been provided. | No refund due. |
| Student does not attend – “no-show” (applies to all students except those enrolled in a program delivered solely by distance education): | |
| • A student does not attend the first 30% of the program. | Institution may retain up to 50% of the tuition paid. |
| Institution receives as evidence a study permit was denied (applies to international students requiring a study permit): | |
| • Before 30% of instruction hours would have been provided, had the student started the program on the later of the following: | 100% tuition and all related fees, other than application fee. |
| a) The program start date in the most recent Letter of Acceptance | |
| b) The program start date in the enrolment contract | |
| • Student has not requested additional Letter(s) of Acceptance. | |
| APPROVED PROGRAMS – DISTANCE DELIVERY | REFUND DUE |
| Before program start date, institution receives a notice of withdrawal: | 100% tuition and all related fees, other than application fee. |
| · No later than seven days after student signed the enrolment contract, and | |
| · Before the program start date | |
| · Student has completed no more than 30% of the program. | Institution may retain up to 70% of the tuition paid. |
| • Student has completed more than 30% but less than 50% of the program. | Institution may retain up to 50% of the tuition paid. |
| • Student has completed 50% or more of the program. | No refund due. |
| Completed means the student has received an evaluation of their performance for the specified percentage of hours of instruction. If a student completed a portion of a program for which they did not receive an evaluation, that portion should not be included in the calculation of the percentage of the program completed. | |
